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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: onsite

This role is contributing to the EL Smart Power in Jiangmen. Order Handling & Warehouse Department

You will be mainly accountable for:
? Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
? Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
? Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
? Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
? Coordinating with planning department for confirming the lead time of the SO and deliver the goods on time. Arrange appropriate shipping way to ensure order deliver on time and on cost.
? Supporting Customs specialist to prepare customs related documents for export activities.

? Bachelor’s degree with international trade, marketing or equivalent experience.
? At least one-year oversea sales related work experience.
? Familiar with export procedures.
? CET 6, fluent speaking and writing English
? Professional knowledge and operation proficiency on SAP system
? Confident and independent to problems solving.
? Good team spirits.
? Good awareness and active learning skill in n ew digital tool, like AI, Power Automation, Power BI

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

Benefits