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Application Support (First Line)– Volvo
Group Connected Solutions

Do you want to be part of a global organisation with more than 500
dedicated colleagues, leading the development of the Volvo Group’s connected
services and solutions? For us “connected for efficiency, sustainability and
safety” is much more than a tag-line. If this sounds interesting to you, keep
on reading!

At Group Connected Solutions we work at the
forefront of connectivity with data from over

1 000 000 Volvo Group customer assets. Together with customers, partners and
the Volvo Group we create real value, not only for our customers but also for
society at large.

We are now looking for the First Line Application Support who will be part of the team being established to manage
support and monitor of connectivity services being rolled out in China.

You need to be passionate about securing that
our connected services are available at all times by treating incidents with
speed and attention. We think you are an experienced and passionate IT
specialist who wants to be part of our team with highly engaged and skilled specialists
who support the connected solutions offered by Volvo Group.

The role

The application
support carries out the first line support and service monitoring by trouble
shooting the features and backend system. This is 24*7 support function and
provides helpdesk service to China customers. This requires a good understanding of the user
roles, the technical platform, the features and the services provided. It
involves collaboration with teams based in Sweden, India and US. In this role,
you will also be interfacing local Chinese Volvo Group stakeholders, partners
and suppliers.

As part of
security working group of connected solution in China, you will also need to
dedicate on tasks regarding cybersecurity and information security for
compliance purposes.



The Key Responsibilities Are

·
Service monitoring and event handing

·
Communicate and
coordinate with internal teams and external partners

·
Coordinate
during major incident and send out customer notifications

·
MLPS（Cybersecurity）support works

·
System development support works

·
Walk extra mile for AI innovation and exploration

Your profile

Do you have the mind of a detective? Are you
interested in digging down into details at the same time as taking a holistic
view? Are you interested in working in a role where you can apply your
analytical side, your curiosity and your social skills to find the root cause
of an issue? Are you interested in working in a dynamic organization at the
forefront of connected services?

We believe you are a person who finds it
rewarding to identify solutions to problems. You have a pro-active approach and
customer focus. You are creative and try to find solutions to the challenges
you are faced with. It is important for you to keep promises and you strive for
quality in the things you do. You share your knowledge, find energy from the
success of the team and contribute with joy and energy. You are self-driven,
but not afraid to ask for support.



Required Knowledge and Experience

·
Have basic
understanding of ITIL and SLA .

·
Experience from
technical support is an advantage.

·
Experience in
system development（JAVA, Python,
etc.） is a plus.

·
Experience in Cybersecurity is a plus.

·
Interest or
experience in AI technologies.

·
1-3 years
working experience with a university degree within Software Engineering,
Computer Science or similar.

·
Be skilled in
managing communication with multiple stakeholders both internal and external

·
Good English
with both speaking and writing, which is a MUST

Welcome to the heart of connectivity at Volvo Group Connected Solutions!

You will
be part of a team that creates great results through awesome people, strong
relationships and a high performance culture. We want to set a new standard for user
experience, speed to market and customer value. We will do this through modern
leadership, people in focus and a true passion to really make a difference. We
who work in this team have a lot of fun, are great collaborators and we all
consider ourselves as leaders of our work and owners of our results.

You will be working in an organization that lives and
breathes new technology like IoT, autonomous driving, electro mobility and
digitalization!

Location

The
position is based at Beijng office, China.