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*職位目標(biāo)
提供高品質(zhì)的日常維保工作，快速響應(yīng)客戶問題，提升轄區(qū)內(nèi)客戶滿意度；
嚴(yán)格執(zhí)行公司安全政策、質(zhì)量方針和售后服務(wù)要求，加強(qiáng)現(xiàn)場質(zhì)量監(jiān)督，提供優(yōu)質(zhì)的售后服務(wù)，負(fù)責(zé)一線維保技工的人員發(fā)展計(jì)劃，推動(dòng)維保業(yè)務(wù)的不斷增長并實(shí)現(xiàn)業(yè)務(wù)利潤結(jié)果。
*主要工作職責(zé)
(Break the position objective into specific responsibilities 分解職位目標(biāo)、明確該職位的主要職責(zé))
- Raise Customer Satisfaction by monitoring daily maintenance, repair, MOD fulfillment quality, fast response to call back and other customer requirements.
通過監(jiān)督本區(qū)域的日常保養(yǎng),修理和改造執(zhí)行質(zhì)量，快速響應(yīng)回召及其他客戶需求以提審客戶滿意度；
- Responsible for safety, make sure safety comes first and be aware of all kind of safety accidents;
負(fù)責(zé)本區(qū)域的安全工作，做到安全第一，警鐘長鳴；
- Responsible for people development, provide technical training and appraisal for subordinates to catch up with the business development;
負(fù)責(zé)對(duì)本區(qū)域員工的人員管理：提供技能指導(dǎo)和員工評(píng)估，努力趕上業(yè)務(wù)發(fā)展需要；
- Monitor subordinates’ execution in regulation compliance, quality and service;
負(fù)責(zé)檢查督促本區(qū)域人員遵章守紀(jì)、質(zhì)量和服務(wù)意識(shí)的執(zhí)行；
- Responsible for effective communication with customers and protect Schindler benefit;
負(fù)責(zé)與用戶的有效溝通，自覺維護(hù)公司利益；
- Assist EI service contract signing to achieve business target;
配合維保合同的續(xù)簽，完成公司業(yè)務(wù)目標(biāo)；
- Improve technician efficiency and productivity continuously to meet company requirement;
持續(xù)提高一線維保員工的工作效率，完成公司目標(biāo)；
- Retrieve and collect AR timely, reduce arrearage
及時(shí)追繳和索取應(yīng)付賬款，減少欠款
- Finish other tasks assigned by direct supervisor;
完成領(lǐng)導(dǎo)臨時(shí)交辦任務(wù)；