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Objective of job
1. Telematic and Diagnosis technical inquiry handling as section lead, comprehensively and deeply understand the technical issues and provide the solution with the support from HQ.
2. Actively track the pending group issues and moderate the Issue Resolution Process.
3. Technical support on Telematic and Diagnosis various projects and ensure the projects to be implemented smoothly
4. Sub team management and Dealer performance monitoring

Task description
1. Technical Network Support
? Dealer technical inquires (TIPS) case handling, organize technical support on Telematic and Diagnosis topics to entire MB dealer network as section lead
? Coordinate with HQ aftersales technical support to provide technical solution on specified the technical case
? Timely publish dealer technical guideline. Frequent communication with dealer network to enhance the dealer service capability.
2. Field technical issue monitoring and issue resolution cooperation
? Fully understand the process of Technical Issue Resolution, master the specific methods of identifying risks, predicting risks and controlling risks on technical topics.
? Collect Solid and precise data, analyze and mine data and provide comprehensive and preliminary technical issue analysis result to HQ aftersales and R&D
? Follow up and tracking the issue resolution progress based on the market needs
? Support HQ aftersales to implement technical remedy to the field
3. Relationship/ Team support
? Cultivate good relations and contacts to colleagues and other departments.
? Cross department technical support and cooperation, active participation on meetings and engagement to drive business development
? Sub team lead of Telematic and Diagnosis

Education：
? Bachelor degree or above majoring in automotive engineering or equivalent field
? At least 5 years working experiences in after-sales technical support business or quality management area, troubleshooting experience on field technical case or issue resolution experience from quality management area is preferred.

Experience:
Aftersales technical support management or Issue resolution of quality management

Specific knowledge & Skills:
? knowledge of business management, after sales dealer management experience in automotive would be preferable
? Able to consolidate various sources of information and extract logical conclusions/layout of status quo
? Self-motivated and result-driven
? Forward-thinking
? A quick learner
? Customer and market oriented attitude
? A good communicator and moderator, who’s able to decipher information through effective communication
? An independent thinker who’s good at conceptual thinking, data-mining and –structuring, data reporting and presentation, problem solving and carrying out tasks with technical input
? Know how to lead team work and develop people
? Professional Knowledge in automotive structure and components
? Experience with/understanding of dealer operation
? Fluent in English, both spoken and written. Also good at translation in both ways.
? Demonstrate effective presentation skills with clear, logical organization of materials
? Consistency and accuracy in administrative task
? Able to work as a team with other departments in a matrix environment