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職位描述：

我們正在尋找一位經(jīng)驗(yàn)豐富的服務(wù)交付經(jīng)理，負(fù)責(zé)管理和交付云服務(wù)和基礎(chǔ)架構(gòu)項(xiàng)目。理想的候選人將具備卓越的項(xiàng)目管理技能、深入的技術(shù)知識(shí)以及優(yōu)秀的客戶服務(wù)能力。

主要職責(zé)：

- 參與云服務(wù)和基礎(chǔ)架構(gòu)項(xiàng)目管理，確保項(xiàng)目和日常運(yùn)維平穩(wěn)過(guò)渡。

- 與客戶緊密合作，理解他們的需求，并提供定制化的服務(wù)解決方案。

- 監(jiān)督項(xiàng)目規(guī)劃、執(zhí)行、監(jiān)控和交付，確保符合服務(wù)水平協(xié)議（SLA）。

- 管理事件（incident）、問(wèn)題（problem）和變更（change）流程，確保快速響應(yīng)和有效解決。

- 協(xié)調(diào)跨職能團(tuán)隊(duì)，包括技術(shù)、銷售和客戶支持團(tuán)隊(duì)，以確保項(xiàng)目成功。

-- 進(jìn)行風(fēng)險(xiǎn)評(píng)估和管理，制定應(yīng)對(duì)策略以減輕潛在問(wèn)題。

- 定期向管理層和客戶報(bào)告項(xiàng)目狀態(tài)，包括關(guān)鍵績(jī)效指標(biāo)（KPIs）和服務(wù)水平協(xié)議（SLAs）的遵守情況。

- 持續(xù)改進(jìn)服務(wù)交付流程和方法，提高效率和客戶滿意度。

- 管理工程師團(tuán)隊(duì)，確保事件得到及時(shí)處理，并提交整理過(guò)的事件報(bào)告。

**職位要求：**

- 計(jì)算機(jī)科學(xué)、信息技術(shù)或相關(guān)領(lǐng)域的學(xué)士學(xué)位。

- 至少5年在IT服務(wù)交付或項(xiàng)目管理領(lǐng)域的工作經(jīng)驗(yàn)，具有云服務(wù)交付經(jīng)驗(yàn)者優(yōu)先。

- 熟悉云計(jì)算平臺(tái)，如AWS、阿里云或Azure。

- 持有PMP、ITIL或相關(guān)項(xiàng)目管理認(rèn)證者優(yōu)先。

- 強(qiáng)大的技術(shù)背景，能夠理解復(fù)雜的IT架構(gòu)和解決方案。

- 出色的溝通和人際交往能力，能夠與客戶和團(tuán)隊(duì)成員有效溝通。

- 能夠在快節(jié)奏和不斷變化的環(huán)境中工作，具備優(yōu)秀的問(wèn)題解決能力。

- 流利的英語(yǔ)口語(yǔ)和書面表達(dá)能力。

**我們提供：**

- 競(jìng)爭(zhēng)力的薪酬和福利。

- 與一流的技術(shù)團(tuán)隊(duì)合作的機(jī)會(huì)。

- 持續(xù)學(xué)習(xí)和職業(yè)發(fā)展的機(jī)會(huì)。

- 開(kāi)放和包容的工作環(huán)境。

Job Description:

We are seeking an experienced Service

Delivery Manager to manage and deliver cloud services and infrastructure
projects. The ideal candidate will have excellent project management skills,
in-depth technical knowledge, and outstanding customer service abilities.

Key Responsibilities:

- Lead and manage cloud services and infrastructure projects to ensure they are completed on time, within budget, and to quality standards.

- Work closely with clients to understand their needs and provide customized service solutions.

- Oversee project planning, execution, monitoring, and delivery to ensure compliance with Service Level Agreements(SLAs).

- Manage incident, problem, and change processes to ensure rapid response and effective resolution.

- Coordinate cross-functional teams, including technical, sales, and customer support teams, to ensure project success.

- Manage client relationships as the primary point of contact and ensure client satisfaction.

- Conduct risk assessment and management to develop mitigation strategies for potential issues.

- Regularly report project status to management and clients, including Key Performance Indicators (KPIs) and adherence to Service Level Agreements (SLAs).

- Continuously improve service delivery processes and methods to increase efficiency and customer satisfaction.

- Manage the engineering team to ensure incidents are handled promptly and provide well-organized incident reports.

Job Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- At least 5 years of experience in IT service delivery or project management, with cloud service delivery experience preferred.

- Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud.

- Holding PMP, ITIL, or related project management certifications is preferred.

- Strong technical background with the ability to understand complex IT architectures and solutions.

- Excellent communication and interpersonal skills to effectively communicate with clients and team members.

- Ability to work in a fast-paced and constantly changing environment with excellent problem-solving skills.

- Fluent in spoken and written English.

**We Offer:**

- Competitive salary and benefits.

- The opportunity to work with a top-notch technical team.

- Continuous learning and career development opportunities.

- An open and inclusive work environment.