職位描述
APP軟件產(chǎn)品用戶體驗(yàn)
1. Responsible for end-to-end mobile experience of the Mobile app, ensuring that all features and capabilities deployed continue to work with the app’s overall information architecture and hierarchy.
2. Design and implement experience standards and guardrails for the Mobile app to ensure a consistent and exceptional experience across different products and journeys.
3. Work with all WPB Global Value Streams to input on experience best practice and ensure all products and journeys deployed on the Mobile app by Value streams adhere to agreed experience standards and guardrails so the end-to-end experience is upheld.
4. Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics and trends, identify pain points and improvement opportunities. Implement experiments to test optimisation opportunities in collaboration with WPB proposition, Global Value Streams, and Markets.
5. Work with WPB proposition, CLCM and market teams to ensure the experience remains consistent whilst driving differentiation across the client continuum.
6. Be accountable for the objectives and key results related to customer experience and satisfaction.
7. Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best.
8. Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
9. Review performance of products and journeys and drive the local and global change agenda.
10. Obsess about how to apply technology and data to solving problems or finding new opportunities.
2. Design and implement experience standards and guardrails for the Mobile app to ensure a consistent and exceptional experience across different products and journeys.
3. Work with all WPB Global Value Streams to input on experience best practice and ensure all products and journeys deployed on the Mobile app by Value streams adhere to agreed experience standards and guardrails so the end-to-end experience is upheld.
4. Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics and trends, identify pain points and improvement opportunities. Implement experiments to test optimisation opportunities in collaboration with WPB proposition, Global Value Streams, and Markets.
5. Work with WPB proposition, CLCM and market teams to ensure the experience remains consistent whilst driving differentiation across the client continuum.
6. Be accountable for the objectives and key results related to customer experience and satisfaction.
7. Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best.
8. Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
9. Review performance of products and journeys and drive the local and global change agenda.
10. Obsess about how to apply technology and data to solving problems or finding new opportunities.
職位要求：
1. An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence – a ‘can-do’ attitude
2. Experience in Digital Product Management, ideally in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
3. Extensive experience with the range of product development and optimisation activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
4. Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
5. Strong communication skills for navigating through business requirements, differences of opinion on approach.
6. Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
7. Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
8. Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps
9. Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
2. Experience in Digital Product Management, ideally in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
3. Extensive experience with the range of product development and optimisation activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
4. Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
5. Strong communication skills for navigating through business requirements, differences of opinion on approach.
6. Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
7. Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
8. Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps
9. Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
工作地點(diǎn)
太古匯2座
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職位發(fā)布者
孫云/人事經(jīng)理
三日內(nèi)活躍立即溝通
匯豐軟件開發(fā)(廣東)有限公司
匯豐軟件開發(fā)（廣東）有限公司隸屬于匯豐集團(tuán)，成立于2006年，是匯豐全球科技中心之一。主要從事匯豐集團(tuán)的計(jì)算機(jī)軟件（系統(tǒng)）開發(fā)、架構(gòu)、設(shè)計(jì)、維護(hù)和技術(shù)咨詢等服務(wù)，以及項(xiàng)目、數(shù)據(jù)中心和風(fēng)險(xiǎn)控制等管理。依托先進(jìn)的管理理念和創(chuàng)新的研發(fā)體制，我們不斷推出卓越的金融科技產(chǎn)品，為增強(qiáng)匯豐集團(tuán)核心競爭力打好堅(jiān)實(shí)基礎(chǔ)。在中國，匯豐軟件坐落于廣州和西安兩大城市，已擁有逾6000名專業(yè)的金融科技人才。
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