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公司簡介：

作為全球最大的語言和技術(shù)解決方案提供商，TransPerfect致力于為各行各業(yè)的客戶提供高質(zhì)量的本地化解決方案。現(xiàn)招聘一名客戶服務(wù)助理加入我們充滿活力和創(chuàng)新的團隊。作為客戶服務(wù)助理，你將成為我們客戶和內(nèi)部生產(chǎn)團隊之間的重要紐帶，努力確保客戶對我們服務(wù)的各個方面感到滿意。

--【該崗位需要英文作為工作語言，將有全英面試】

崗位職責：

項目啟動與監(jiān)控

通過我們的集中技術(shù)響應(yīng)客戶對新項目的要求

理解并遵守個別項目指令，并與項目團隊有效溝通

通過向項目團隊提供詳細的預(yù)算、時間表和指示，并預(yù)測成功完成項目的陷阱或潛在障礙，啟動所有項目相關(guān)工作

與制作團隊的不同成員合作，評估工作范圍，并為翻譯項目和要求估算成本和時間表

客戶接觸

作為外部客戶聯(lián)系人和內(nèi)部生產(chǎn)人員之間的中心聯(lián)絡(luò)點

主動了解客戶的行業(yè)、業(yè)務(wù)需求和公司文化，教育項目團隊，提供高水平的服務(wù)

設(shè)定、管理并滿足客戶期望

監(jiān)控和溝通項目進度，確保嚴格遵守最后期限和預(yù)算，最終產(chǎn)生高質(zhì)量的可交付成果

項目的故障排除

調(diào)查客戶投訴，并與客戶和生產(chǎn)人員討論問題，創(chuàng)造性地解決問題以緩解問題

確保在提交給生產(chǎn)團隊之前，與客戶一起處理和解決任何缺陷

經(jīng)驗要求

本科以上學(xué)歷

優(yōu)秀的英語和中文書面和口頭溝通能力

卓越的問題解決和分析能力

1-2年客戶服務(wù)或項目管理經(jīng)驗

較強的組織、解決問題和分析能力。

具備MS Office的工作知識(此處添加技術(shù)系統(tǒng))

能夠優(yōu)先安排任務(wù)，并在團隊環(huán)境中工作。

必須愿意學(xué)習(xí)新事物，接受挑戰(zhàn)，并在成功中茁壯成長

Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services.

Your responsibilities include…

Project Initiation & Monitoring

· Respond to client requests for new project initiatives through our centralized technology

· Understand and abide by individual project instructions and effectively communicate to the production team

· Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

· Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Client Engagement

· Serve as the central point of contact for and liaison between external client contact and internal production staff

· Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

· Set, manage and fulfill client expectations

· Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Project Troubleshooting

· Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues

· Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

We’re looking for candidates who have…

· A Bachelor’s degree or higher qualifications

· Excellent written and verbal English & Chinese communication skills

· Exceptional problem solving and analytical skills

· 1-2 years’ of customer service and/or project management experience

· Strong organizational, problem-solving, and analytics skills.

· Working knowledge of MS Office (add tech systems here)

· Ability to prioritize and schedule tasks and work in a team environment.

· Must be willing to learn new things, be open to challenges and thrive on success