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Job Purpose:

• Provide on-going payroll system technical support;
• Tickets trend analysis and provide solutions.
• Participate in change analysis, change solution design and execution;

Responsibilities:

• Provide ongoing payroll system technical support and trouble shooting
• Identify payroll system tickets category and solve them.
• Assist to provide technical solution accordingly to client’s change request
• Implement minor change request raised from operation team.
• Lead and manage client’s expectation

Requirements:

• University degree, majored in computer science or related;
• Good Knowledge in Payroll areas
• At least 1 full year experience in supporting SAP HR system, payroll module is plus, 3-5 years or above is preferred
• Experience on China, Hong Kong, Taiwan and Japan payroll solutions is preferred.
• Knowledge of support methodologies including use of an issue tracking system
• Client facing experience and client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.

• Generic Skills:
  
• Good English in both oral and written, excellent verbal and written communication skills required.
• Ability to work under pressure of NGA or client time constraints;
• Adapts quickly to changing needs and is flexible when priorities shift.
• Self-motivated with ability to successfully work in high pressure
• Ability to priorities tasks and time management skills,
• Ability to handle conflicts and negotiate a mutually acceptable solution across internal teams