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1. 向工廠質(zhì)量經(jīng)理，客戶質(zhì)量經(jīng)理匯報；
Reports to the Plant Quality Manager and Customer Quality Manager
2. 負責客戶滿意度評分改善；
Responsible for acting on Customer rating and Scorecards improvements.
3. 介入客戶端不符合事件的溝通，負責在Newton系統(tǒng)發(fā)起8D；
Involves negotiations of NCEs and rejects, responsible for submit 8D in the newton system；
4. 負責定期確認客戶網(wǎng)站信息，并及時向內(nèi)部匯報重要信息；
Responsible for checking information on customer’s website termly and reporting important information to internal team in time;
5. 協(xié)調(diào)客戶端質(zhì)量問題解決，面向客戶和問題解決相關(guān)團隊。
Coordinates the problem solving for all customer quality concerns, interfaces with the customer and the problem solving team
6. 負責采取遏制措施，如協(xié)調(diào)顧客現(xiàn)場的挑選和任何的返工；
Responsible for taking containment action, ie. coordinate on-site sorting activities and any rework activity;
7. 參與質(zhì)量成本持續(xù)改進活動
Involves continuous improvement for quality cost
8. 負責跟蹤并推動顧客質(zhì)量問題的解決進程；
Responsible for tracing and drive on customer quality problem solving progress;
9. 協(xié)調(diào)處理和返回客戶端缺陷產(chǎn)品；
Coordinate the disposition and return of all defective products;
10. 負責量產(chǎn)后質(zhì)量協(xié)議評審活動
Responsible for quality contract review activity after SOP phase.
11. 負責處理客戶端質(zhì)量索賠發(fā)票
Responsible for quality claim invoice management;
12. 負責處理三方挑選費用結(jié)算
Responsible for payment for sorting PO;
13. 組織售后索賠件和抱怨的解決方案；協(xié)調(diào)在期限內(nèi)的處理和反饋；
Lead and conduct the solution for warranty parts and/or complain from after-market; Coordinate the disposition and feedback to customer on due date.
14. 作為窗口，負責變更信息與顧客的溝通，直至認可；
As window person, charge for change information communication with customer, till to get approval ;
15. 協(xié)調(diào)客戶來訪和客戶過程審核；
Coordination of customer visits and process audits;
16. 上級領(lǐng)導(dǎo)指派的其它工作；
Other tasks appointed by line manager.
17.韓語可作為工作語言溝通
Fluently Korean speaking