To be accountable for the support of key customers with MSC: Global Tenders (GCA BCOs) Geneva Controlled Account G.C.A – International Freight Forwarders (GCA IFFs) Strategic Account (SAM) Local major BCOs
Dedicated focal point for customers to escalate enquiries and issues.
Maintain cordial relations with customers through regular contact and follow up/resolving of issues.
Ensure customers’ requirements are met (as instructed and advise by MSC Geneva and / or MSC Asia Regional).
Ensure the requirements of the Tenders and GCAs are communicated and followed by all departments.
Protect and reservation of space for customers as per space agreement sent by MSC Asia.
Promoting of MSC services and product lines to Tenders and GCAs.
Regular communication and feedback to MSC Asia Regional Corporate Account team.
???Any other assignments as and when requested by the management.
Requirements:
Bachelor’s degree
CET 4 or above
At least 5 years of experience in shipping industry
Good communication and negotiation skills to effectively handle complicated tasks with multiple parties involved, good written / spoken English, basic computer skills
Positive, initiative, self-motivated, thoughtful, cooperative, patient, and able to work under pressure
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe. Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you. We want to ensure that it’s as easy as possible to use the site and to get your shipments moving, whether you’ve worked with us for years or are completely new to international shipping. For further assistance, please get in touch. We are a privately owned global organisation operating a network of over 480 offices in 150 countries, employing a team of over 24,000 dedicated individuals. We have an established fleet of 480 container vessels with an intake capacity of circa 2.6 million TEU. Our global sailing schedules cover 200 routes, calling at 315 ports, allowing us to deliver your cargo almost anywhere in the world.Our sea freight offering is complemented by our integrated warehousing and haulage services, which enable us to offer a true door-to-door service.As a company, we believe in operating as independent national carriers, this means we’re able to offer you a global service with unrivalled local knowledge.We have trained, experienced experts available for our full range of services including reefer, out-of-gauge, breakbulk and each of our trade services– each operating in tandem with your business. This gives us the ability to uphold the personal service we’re globally recognised for and offers you peace-of-mind that we’ll be on-hand to help whenever you need us.Whatever you’re shipping, wherever your destination, we’d love to hear from you.