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Customer Service對(duì)客服務(wù)

Ensure the delivery of brand promise and provide exceptional guest service at all times.

確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。

Provide excellent service to internal customers in other departments as appropriate.

在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。

Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。

Maintain positive guest and colleague interactions with good working relationships.

與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。

Establish a rapport with guests maintaining good customer relationships.

與客人建立并保持良好的客戶關(guān)系。

Financial 財(cái)政

Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

關(guān)注工作效率水平的提高以及在適用的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。

Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.

確保遵守品牌承諾以追求利潤最大化為原則進(jìn)行部門運(yùn)作。

Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue.

協(xié)助餐廳助理經(jīng)理達(dá)到月度和年度個(gè)人目標(biāo)和餐廳營業(yè)收入。

Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

確保與財(cái)務(wù)記錄的保留、錢款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。

Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

協(xié)助進(jìn)行盤點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。

Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.

確保使用新技術(shù)和設(shè)備，簡(jiǎn)化工作系統(tǒng)提高工作效率。

Operational 營運(yùn)

Ensure that minimum brand standards have been implemented.

確保酒店所有的乃至最細(xì)小的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。

Embrace all the standard of Niccolo Hotels Global expectations.

遵循執(zhí)行全球尼依格羅酒店期望值。

Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。

Ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。

Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

在每次用餐結(jié)束后清理臺(tái)面或餐桌并重新擺臺(tái)。

In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to colleagues on preparation, service and menu.

在助理經(jīng)理不在時(shí)，給員工進(jìn)行日常關(guān)于餐前準(zhǔn)備、服務(wù)及菜單的例會(huì)。

Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

針對(duì)每日營運(yùn)和質(zhì)量控制，協(xié)助與廚房及酒水部門密切溝通。

Perform the function of cashier and responsible for Infrasys cashiering procedure.

嚴(yán)格遵守財(cái)務(wù)部發(fā)出的關(guān)于收銀及現(xiàn)金處理的政策和程序。

Verify all credit cards presented by guest within validity of the card.

核對(duì)所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。

Verify cash received ensuring only genuine money been collected.

核對(duì)收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。

§ Be a hands-on captain and be present at all times in the Outlet, especially during busy periods.

做一個(gè)有執(zhí)行能力的主管并時(shí)常出現(xiàn)在部門，特別是部門繁忙時(shí)。

Ensure par stock level of all items and guest supplies according to hotel requirement.

按照要求維持所有物品和客用品的標(biāo)準(zhǔn)庫存量。

Personnel 人事

Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.

支持、證明并加強(qiáng)尼依格羅酒店價(jià)值觀和文化的特點(diǎn)。

Other Duties 其他職責(zé)

Exercise responsible supervisory behavior at all times and positively representing the hotel team and Marco Polo International.

在任何時(shí)間表現(xiàn)負(fù)責(zé)的行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和馬哥孛羅國際。

Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。

Ensure high standards of personal presentation and grooming.

確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。

Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.

根據(jù)行業(yè)、公司和酒店對(duì)于餐飲部職能要求的變化做出反應(yīng)。

Attend training sessions and meetings as and when required.

需要時(shí)參加培訓(xùn)課程和會(huì)議。

Carry out any other reasonable duties and responsibilities as assigned.

執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。