Service Line Managed Services, KDC
所屬部門 運(yùn)營(yíng)服務(wù)中心
Service Line Information KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.
部門介紹 畢馬威的運(yùn)營(yíng)服務(wù)中心致力于為各行各業(yè)、不同地域以及不同服務(wù)類型的客戶提供一系列創(chuàng)新完善、高效價(jià)優(yōu)的整體解決方案,該服務(wù)將針對(duì)不同的金融監(jiān)管機(jī)構(gòu)頒布的法律法規(guī)為企業(yè)提供大型改善管理類服務(wù)以及/或持續(xù)性合規(guī)服務(wù)。
Job Description
職位描述
Reporting to the Head of Operations, the role will manage a team of up to 50+ people, including direct line responsibility for 5/6 team leaders, in the delivery of services referred to above. May also be responsible for supporting the build/mobilisation phase for a new assignment.
成為助理運(yùn)營(yíng)經(jīng)理,您將需要帶領(lǐng)50人以上的團(tuán)隊(duì)(其中有5-6名組長(zhǎng)會(huì)直接向您匯報(bào))完成管理部門的工作,定時(shí)向上級(jí)匯報(bào),同時(shí)還需負(fù)責(zé)新項(xiàng)目的框架搭建和人員安排。
The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium sized team in an operations environment.
需要具備良好的團(tuán)隊(duì)管理能力與溝通能力,以及相關(guān)的團(tuán)隊(duì)管理經(jīng)驗(yàn)。
The role will be required to build an understanding of our case management tool, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible.
確保團(tuán)隊(duì)了解項(xiàng)目運(yùn)作以及標(biāo)準(zhǔn)化的流程,并且不斷完善以確保團(tuán)隊(duì)提供質(zhì)優(yōu)價(jià)廉的服務(wù)。
The role will involve working with other operations and support teams within Managed Services, so the ability to proactively build and maintain internal networks will be key to the success of the role. There may also be a requirement for contact with the client and their customers from time to time.
另外,您也需要與部門內(nèi)的其他團(tuán)隊(duì),以及客戶們建立良好的合作關(guān)系。
Roles and responsibilities (崗位職責(zé))
? Building core knowledge in team during set up activities in liaison with the build/mobilisation team
在項(xiàng)目籌劃階段與籌劃小組合作制定主體工作方案;
? Manage growth of the team as per capacity plan, ensuring the team is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs
根據(jù)業(yè)務(wù)發(fā)展管理團(tuán)隊(duì)資源,確保團(tuán)隊(duì)成員均能得到足夠的培訓(xùn)以及激勵(lì),以及發(fā)揮他們的潛能;
? Maintenance of Service Levels, ensuring a high level of customer service at all time
監(jiān)管團(tuán)隊(duì)成員的服務(wù)水平,確保提供給客戶優(yōu)質(zhì)的服務(wù);
? Identify and diagnose sub-optimal business performance and report issues of concern to Senior Leadership
對(duì)于業(yè)務(wù)表現(xiàn)欠佳的情況能及時(shí)進(jìn)行診斷,并匯報(bào)給上級(jí);
? Protect the firm and the client’s interest at all times by complying with statutory regulations and legislation
在符合各項(xiàng)法律法規(guī)的條件下,維護(hù)客戶的利益;
? Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
不斷調(diào)整以及改善工作流程和工作方式,幫助團(tuán)隊(duì)不斷提高工作效率,從而提高產(chǎn)出;
? Maintain control over operational budget where applicable, demonstrating due care and diligence in exercising operational level mandates within authority
控制預(yù)算,并帶領(lǐng)團(tuán)隊(duì)成員遵守各項(xiàng)規(guī)定;
? Build strong relationship with Head of Operations and peers and provide cover as required
與上級(jí)和團(tuán)隊(duì)成員保持密切的聯(lián)系,保證工作能夠順利進(jìn)行。
Skills and Experience (崗位要求)
? Min 3 years in an operational environment, where at least 2 yrs has been spent at a management level (>30)
有至少3年以上的企業(yè)運(yùn)營(yíng)經(jīng)驗(yàn),其中含至少2年的團(tuán)隊(duì)管理經(jīng)驗(yàn) (30人或以上的團(tuán)隊(duì));
? Strong communication and relationship management skills.
具備優(yōu)秀的溝通技巧和關(guān)系管理能力;
? Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
具備較強(qiáng)的數(shù)據(jù)分析和解決問(wèn)題的能力,及創(chuàng)新思維;
? Awareness of relevant regulation, legislation, procedures and processes
熟知與業(yè)務(wù)相關(guān)的規(guī)定和流程;
? Preferred background in Financial services industry, with exposure to client on-boarding and Know Your Customer reviews, although not essential
有相關(guān)金融行業(yè)工作背景,維護(hù)客戶關(guān)系經(jīng)驗(yàn)的人士?jī)?yōu)先考慮;
? Commercial Awareness
具備敏銳的商業(yè)觸覺(jué);
? Fluent writing and verbal communication in English, Mandarin and Cantonese
良好的書面表達(dá)及口頭溝通能力,含英語(yǔ)、中文及粵語(yǔ);
? Focus on results-led management
專注于結(jié)果導(dǎo)向的管理工作
About KPMG
At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.
We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.
We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.
Please note that all information in this form has been voluntarily supplied and will be used by KPMG for selection purposed only.
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