1. Plans and manages sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis. 以鉑爾曼的標(biāo)準(zhǔn)通過客戶管理程序規(guī)劃和管理年度,月度,每周和每日銷售拜訪 2. Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 處理所有潛在客戶的咨詢,包括會(huì)議,實(shí)地考察,娛樂項(xiàng)目,談判和撰寫合同,并參加推廣活動(dòng)和酒店組織的活動(dòng)。 3. Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 參加由現(xiàn)有的或新的潛在客戶的銷售活動(dòng),通過電話拜訪和參加酒店的商業(yè)活動(dòng)并跟進(jìn)。 4. Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 與現(xiàn)有的客戶保持良好的關(guān)系并征求所有現(xiàn)有的個(gè)人,團(tuán)隊(duì),會(huì)議每天晚上需要的房間數(shù),以達(dá)到酒店的銷售目標(biāo)。 5. Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction. 根據(jù)鉑爾曼的標(biāo)準(zhǔn),組織重要客戶的到訪,歡送和提供給予他們?nèi)胱∑陂g的任何幫助,以達(dá)到客戶的滿意。 6. Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
在各部門的協(xié)助下計(jì)劃,協(xié)調(diào)與監(jiān)督使務(wù)求客戶的特殊要求得到幫助,以確保客戶的滿意。 7. Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持與客戶有相互的溝通聯(lián)系,確保客戶資料隨時(shí)更新,高級(jí)管理在公司,市場(chǎng)事件,市場(chǎng)趨勢(shì),客戶的反饋和競(jìng)爭(zhēng)者的活動(dòng)并保持隨時(shí)的更新。 8. Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持隨時(shí)更新的記錄和電話結(jié)果,潛在客戶,生產(chǎn)率,競(jìng)爭(zhēng)者資料和房?jī)r(jià)歷史等。 9. Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions tak