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Essential Functions

• Client Management:
• Serve as primary point of contact for customer on data management deliverables
• Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/program of global studies Provide leadership and senior support to DTLs on multiple large global studies/program of global studies.
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
• Maintain strong customer relationships
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations
• Service Management:
• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
• provide training and development on data management expertise to junior team members
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders
• Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
• Serve as the escalation point for unresolved data issues
• independently work with client data managers, vendors, internal team members for resolution
• Ensure appropriate resources are assigned to meet project deliverables
• Create and/or review and sign-off on all data management plan (DMP) documents
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW
• Implement proactive quality management plans across multiple projects/program/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
• Continuously look for opportunities to improve service
• develop and work with team to implement plan to re-organise and drive change (possibly across a customer account)
• Ensure timely follow-up and resolution of compliance issues
• Serve as Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology
• Serve as customer site lead for one or more customers
• Train and mentor junior DTL staff in DM expertise
• may coordinate the work of more junior DTL staff
• Independently maintain internal tracking databases and systems
• Financial Management/Business Development Support:
• Independently manage SOW/budget
• Review financial reports on a monthly basis and participate in project reviews as requested
• Identify out of scope tasks and track change orders to completion
• Participate in pricing discussions across customer account
• Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing
• Independently support RFP process (review RFP documents, pricing, attend bid defense)
• Other:
• Independently bring process improvements and solutions to the CDM team/CDM department
• Lead a focus team or global or local best practice team
• Communicate lessons learned and/or present in CDM workshop(s)
• Manage the development and implementation of new technology or tool
• Present at professional conferences and/or publish articles in professional journals
• Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
• Perform other duties as directed by the functional manager