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Responsibilities崗位職責(zé):

1、Service support. Solve organization and product issues related to software, hardware, network and clinical applications and so on;提供現(xiàn)場(chǎng)支持和電話支持，解決與軟件、固件、網(wǎng)絡(luò)及其臨床應(yīng)用相關(guān)的問(wèn)題等；

2、Responsibility to improve customer experience and satisfaction through problem solving；以提升客戶體驗(yàn)為己任，通過(guò)問(wèn)題的解決和升級(jí)來(lái)提高客戶的滿意度；

3、Solve problems timely and good communicate with customers to establish good relationship; Ensure all issues are resolved.利用必要的資源及時(shí)解決問(wèn)題；直接與客戶溝通，建立良好的關(guān)系；與客戶保持聯(lián)系，確保所有問(wèn)題都得到解決；

4、New product installation ang training.支持新產(chǎn)品的介紹、使用培訓(xùn)和初次安裝；

5、Responsible for reporting to customer support team;負(fù)責(zé)向內(nèi)部/外部客戶支持團(tuán)隊(duì)匯報(bào)情況；

6、Technical support and customer service support; Complete machine installation and maintenance in time; Sign contract and follow up;根據(jù)需要作為技術(shù)支持和客服支持參與工作；及時(shí)完成機(jī)器安裝、保養(yǎng)維護(hù)工作；嚴(yán)格遵守公司的運(yùn)作流程，完整填寫(xiě)、及時(shí)上交維修記錄單；零備件及保修合同的簽訂和跟蹤；

7、Provide technical support for sales and application;根據(jù)需要為銷售和應(yīng)用提供技術(shù)支持，對(duì)客戶提供以及日常使用提供技術(shù)咨詢支持；

8、Others;領(lǐng)導(dǎo)交辦的其他任務(wù)；

Qualifications任職要求：

1. Bachelor degree, major in biomedical engineering/electronic information science and technology/nuclear medicine/imaging related;本科及以上學(xué)歷，生物醫(yī)學(xué)工程/電子信息科學(xué)與技術(shù)/核醫(yī)學(xué)/影像學(xué)相關(guān)專業(yè)；

2. At least 3 years experience in installation of CT or nuclear medical imaging equipment is advantage;有3年以上CT和核醫(yī)學(xué)影像設(shè)備安裝/維護(hù)經(jīng)驗(yàn)者優(yōu)先考慮；

3. Basic skills and ability to handle computer software installation, motor assembly;擁有處理電腦軟件安裝和更新、電機(jī)組裝的基本技能和能力；

4. Good communication and service skills;基于客戶服務(wù)理念的良好溝通表達(dá)能力和演示能力；

5. Ability to solve problems independently;具備獨(dú)立思考及解決問(wèn)題的能力；

6. Proactive, responsible and team player;積極主動(dòng)，認(rèn)真負(fù)責(zé)，具有團(tuán)隊(duì)合作精神；

7. Frequent travel is acceptable;可以接受頻繁出差。

8、Fluent English;英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)流利。