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崗位職責(zé) / Responsibilities：

能用基本外語與客戶交流，網(wǎng)絡(luò)支付平臺糾紛的反饋與跟蹤；

You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputes

* 對客戶的外語投訴進行調(diào)查和處理，根據(jù)買賣家提交的證據(jù)公平公正的解決糾紛；

Investigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellers

* 對客戶的外語郵件和英文書面反饋進行回復(fù)；

Respond to customer's foreign language mail and French written feedback

* 以及訂單處理的相關(guān)工作,負(fù)責(zé)電子商務(wù)平臺網(wǎng)站各項目的網(wǎng)絡(luò)推廣宣傳。

Orders processing related work, responsible for e-commerce platform, website promotion of all projects

任職要求 / Job Requirement：

* 本科及以上學(xué)歷，能夠使用word、excel等辦公軟件；

Bachelor degree or above,Skilled in using word, Excel and other office software.

* 做事認(rèn)真，負(fù)責(zé)，能在壓力下保持良好的工作狀態(tài)；

Serious,responsible and able to work well under pressure.

* 有良好的客戶服務(wù)意識及溝通，判斷能力，處理網(wǎng)絡(luò)糾紛及解決糾紛的能力；

You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.

* 具有團隊合作精神，積極有效的配合各部門進行工作；

Team work spirit, actively and effectively cooperate with all departments.

* 英語六級、專業(yè)英語四級或同等級以上水平，尤其是讀寫能力，能夠準(zhǔn)確領(lǐng)會國外買家的意思，熟練的運用外語回復(fù)國外買家的郵件，口語能力較好，發(fā)音準(zhǔn)確；

TEM-4 or above CET-6 level.In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.

* 需接受12月份幾天夜班

For a few nights in December