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職位概述 (Position Summary):

作為Farmer，你將負(fù)責(zé)維護(hù)和管理公司的現(xiàn)有客戶關(guān)系，確保客戶的持續(xù)滿意度和長(zhǎng)期合作。你將接管由Hunter開(kāi)發(fā)的客戶，提供優(yōu)質(zhì)的長(zhǎng)期服務(wù)和維護(hù)，確保客戶關(guān)系的穩(wěn)定和增長(zhǎng)。此職位要求出色的客戶服務(wù)能力、數(shù)據(jù)分析技巧以及在復(fù)雜環(huán)境中處理多項(xiàng)任務(wù)的能力。

As a Farmer, you will be responsible for maintaining and managing existing client relationships to ensure client satisfaction and long-term cooperation. You will take over clients developed by Hunters, providing quality long-term service and maintenance to ensure stable and growing client relationships. This role requires excellent customer service skills, data analysis capabilities, and the ability to handle multiple tasks in complex environments.

主要職責(zé) (Key Responsibilities):

· 客戶關(guān)系維護(hù)：定期聯(lián)系現(xiàn)有客戶，了解其需求和滿意度，確保長(zhǎng)期合作關(guān)系的穩(wěn)固。
Maintain and manage existing client relationships by regularly contacting clients to understand their needs and satisfaction levels, ensuring stable long-term partnerships.

· 客戶問(wèn)題處理：處理客戶的各種問(wèn)題和投訴，提供及時(shí)有效的解決方案，提升客戶滿意度。
Handle various client issues and complaints, providing timely and effective solutions to enhance client satisfaction.

· 推動(dòng)客戶續(xù)約和追加銷售：通過(guò)提供增值服務(wù)，提升客戶忠誠(chéng)度，推動(dòng)續(xù)約和追加銷售。
Drive client renewals and upsells by offering value-added services, enhancing client loyalty.

· 內(nèi)部資源協(xié)調(diào)：與公司內(nèi)部團(tuán)隊(duì)協(xié)調(diào)合作，確保客戶的特殊需求得到滿足，并優(yōu)化客戶體驗(yàn)。
Coordinate with internal teams to ensure that clients' special needs are met, optimizing the overall client experience.

· 客戶維護(hù)計(jì)劃制定：根據(jù)客戶反饋和市場(chǎng)變化，制定并實(shí)施客戶維護(hù)計(jì)劃，促進(jìn)長(zhǎng)期合作。
Develop and implement client maintenance plans based on client feedback and market changes, promoting long-term cooperation.

· 數(shù)據(jù)分析與反饋：記錄客戶互動(dòng)與反饋，分析客戶數(shù)據(jù)，識(shí)別改進(jìn)機(jī)會(huì)，提升服務(wù)質(zhì)量。
Record client interactions and feedback, analyze client data, and identify improvement opportunities to enhance service quality.

· 跨部門協(xié)作：與銷售團(tuán)隊(duì)和其他部門密切合作，確保客戶服務(wù)的連續(xù)性和一致性。
Collaborate closely with sales teams and other departments to ensure continuity and consistency in client services.

職位要求 (Requirements):

· 教育背景：大學(xué)本科及以上學(xué)歷，市場(chǎng)營(yíng)銷、商務(wù)管理或相關(guān)專業(yè)優(yōu)先。
Education: Bachelor’s degree or higher, preferably in Marketing, Business Management, or a related field.

· 工作經(jīng)驗(yàn)：具備3年以上客戶服務(wù)或客戶關(guān)系管理經(jīng)驗(yàn)。
Experience: At least 3 years of experience in customer service or relationship management.

· 技能要求：優(yōu)秀的溝通、協(xié)調(diào)和解決問(wèn)題的能力，能夠處理復(fù)雜的客戶需求。熟悉CRM系統(tǒng)和客戶服務(wù)工具，具備較強(qiáng)的數(shù)據(jù)分析能力。
Skills: Excellent communication, coordination, and problem-solving skills, with the ability to handle complex client needs. Proficiency in CRM systems and customer service tools, with strong data analysis skills.

· 個(gè)性特質(zhì)：強(qiáng)烈的客戶導(dǎo)向和服務(wù)意識(shí)，注重細(xì)節(jié)和客戶體驗(yàn)。
Personal Traits: Strong client orientation and service mindset, with attention to detail and client experience.

地點(diǎn)與出差 (Location & Travel):

· 工作節(jié)奏：能夠適應(yīng)高強(qiáng)度的工作節(jié)奏，處理多項(xiàng)任務(wù)和復(fù)雜的客戶要求。
Work Pace: Ability to adapt to a high-paced work environment, handling multiple tasks and complex client requirements.

· 出差要求：根據(jù)客戶需求，可能需要進(jìn)行適度的出差。
Travel Requirements: Moderate travel may be required based on client needs.